If you’re looking to start working from home, customer service is a great area to find work in. You just need to have an interest in helping others by answering questions, problem-solving, and updating people’s accounts. Just basic customer support work.
While most work from home customer service jobs involve being on the phone, there are plenty of live chat operator jobs from home.
Becoming a live chat operator can be the perfect solution for anyone who may not have the quietest background at home or a landline phone. While some online chat jobs do require you to do video calls with customers and clients, other jobs only involve you using a text chat to communicate and serve people in need.
What is a Live Chat Operator and What Are the Requirements?
So, what exactly is a live chat operator and what will you be responsible to do each day? Live chat operators respond to requests and questions through online platforms as well as company website support portals.
Maybe you’ve noticed that more and more businesses are using live chat options to help customers troubleshoot and answer questions instead of allowing them to place a phone call.
You may be tasked with logging into the online chat system during certain hours of the day to assist customers and prospects, or even direct them to the answers to their questions. All this work can be done remotely and without the use of phones.
Most companies that offer remote live chat job opportunities require you to have some customer service experience, a computer, and high-speed internet. It also helps to be self-sufficient and a fast learner since training will likely be provided.
In order to help answer questions and solve customer issues, you’ll need to be well versed in what the company does, the services provided, and know the answers to several FAQs off the top of your head.
The purpose of online chat jobs is to provide that same efficient experience that a customer would get over the phone when looking to resolve an issue.
How Much Money Do Live Chat Operators Make?
Once you get the hang of it, chat operator jobs from home can be pretty easy. However, the pay may not be the highest.
According to Glassdoor, the base pay for a live chat operator or agent is around $13 per hour. You could earn more or less depending on experience, but live chat jobs could provide you with consistent work especially if you’re looking for a solid part-time work from home job.
Also, you’ll want to factor in the fact that you won’t have to commute to work during the day and can choose a flexible schedule.
12 Live Chat Operator Jobs From Home
If you’re ready to start working as a live chat operator, you’re in luck. Analysts predict that more than 136,000 online chat jobs will be created in the next few years.
Online chat tools are very convenient, helpful, and easy for people to use. That said, you just need to know where to look for quality work. Below are 12 of the top live chat operator jobs from home.
1. Arise Virtual Solutions Customer Support
Arise is a customer service management company that actually handles the outsourcing of contact center work so you can provide virtual chat work for a variety of their clients.
Arise has a cloud-based platform that provides a nationwide network to connect work-at-home service professionals running small call center businesses to companies in need of contact center services.
How it works is you sign up for the Arise Platform as an independent, home-based business and you can make your own schedule and choose which clients you provide virtual chat services for.
If you’re looking for more flexibility in your remote career, Arise provides all the tools and tech you need to offer a valuable customer service experience.
When you register for the platform you’ll get notifications for new client opportunities daily. Client opportunities are in a variety of niches including (but not limited to):
- Home improvement supplier
- Roadside Assistance
- Cable and internet provider
- Major theme parks
- Cruise lines
Related: 9 Legitimate Typing Jobs From Home
2. At Home Advisor for Apple
It’s no secret that Apple is a huge and innovative tech company. With so many people owning Apple devices, the need for quality customer service is only growing.
Apple Home Advisors provide a real-time human connection and response to Apple customers who have questions or need assistance.
With this role, you’ll be responsible for answering questions about products, services, and helping customers save time while properly educating them on what’s next to come from Apple. You’ll need a quiet, distraction-free place to work as well as a solid internet connection.
Apple provides a headset since this live chat operator position does require talking to customers on the phone. When new remote Home Advisors are hired, Apple provides training to help you get familiar with their technologies and approach to customer conversations.
Even as a part-time employee, you’ll receive benefits like product discounts, paid time away, career growth opportunities and more. It is also suggested that Apple pays Home Advisors very well.
Several sites indicate that this online chat job can pay around $28 or more depending on experience. If you’re just starting out, you could expect to earn around $14 to $19 per hour which is still a great start.
3. Sales, Service, and Technical Support for Concetrix
Concentrix is a company that specializes in customer engagement and business performance. Concentrix has more than 80 Fortune 500 clients and does business in multiple countries.
This company is also well-known for offering live chat operator jobs from home.
Remote permanent and seasonal customer service positions are often available and allow you to create a flexible schedule since Concentrix services a variety of clients all over the world.
If you prefer an afternoon or night shift, you can still find hours as well as with a morning or day shift. Concentrix sales, service, and technical support agents tend to work on the phone, but you may be able to find some text chat aspects of the job depending on the role you’re in.
The good news is that Concentrix provides all the paid training you’ll need and a wide range of remote positions with the opportunity for growth within the company.
On average, you can expect to earn anywhere from $11 to $17 per hour depending on the support positon you are in as well as the client’s industry. Click here to check out work from home positions from Concentrix.
4. Virtual Assistant for Fancy Hands
Fancy Hands is a popular virtual assistant outsourcing site that will provide you with a variety of remote work opportunities. Fancy Hands hires remote contractors to perform tasks for their clients.
Most tasks are paid per project so this doesn’t limit how much you can earn per hour. Generally, you may need more skills for this position since virtual assistants can do everything from providing customer services and managing email to managing social media, writing, researching, and more.
Most virtual assistants hired by Fancy Hands perform tasks like:
- Making phone calls on behalf of other people
- Scheduling appointments
- Doing research
- Data Entry
- And more
Applying online is easy and you may have to complete a small assessment to prove your skills. Earn $3 to $7 per short task you complete and you’ll get paid every other week on Tuesdays.
Related: 19 Best Stay at Home Mom Jobs
5. Customer Support Chat Agent for Support.com
Support.com is a leading provider of remote customer support services. They help provide 24/7 tech support help for a variety of businesses all over the world.
That said, this job is open to global applicants. While you are able to provide chat and email support in addition to phone support, you will need both a customer service and tech support background.
The interesting thing about Support.com is that they provide tech support for all types of devices including personal computers and Macs, smartphones, smart TVs, printers, routers, sound systems, gaming systems, and more.
You don’t have to have expert knowledge for all of these devices, but the more knowledge and experience you have, the better and the more likely you are to find work.
Some benefits of joining the tech support team at Support.com include receiving paid training as well as benefits like medical, dental, and vision insurance. Hourly employees also get paid life insurance, tuition reimbursement, paid holidays and a non-taxable work-from-home reimbursement.
6. Live Chat Opertor for Sedgwick
Sedgwick is a global solutions company that provides insurance claim services for a range of industries and areas including worker’s compensation, auto, property damage, short-term disability and more. This company offers remote live chat jobs in the U.S. and several other countries.
Some of their customer service roles are on-site at various center locations while others are telecommuting positions. In general, live chat operators are responsible for providing excellent customer service to callers regarding their claims as well as trying to expedite the claims application process or resolve issues.
You do need at least once per year or customer service experience and bachelor’s degree in order to apply. There are many customer support roles available with this company so it’s possible to advance your career over time as you gain more experience.
According to Indeed, Sedgwick customer service and chat representatives can expect to earn around $14.53 per hour.
7. Customer Service or Tech Support for Amazon
Amazon needs no introduction. It’s a global company that most of us are familiar with and is almost always hiring in one department or another.
If you are looking to become part of a growing company and gain access to some amazing benefits, consider joining the tech support team for Amazon.
Applicants must have a problem-solving attitude, excellent communication skills and a desktop computer to work with. Your role will involve communicating with customers and Amazon delivery drivers through verbal and written methods.
You’ll be tasked with listening to customer concerns or questions and providing timely and helpful resources and solutions.
Amazon expects live chat operators to work a set schedule with at least one weekend day. Sometimes, during the busy season hours can pick up and overtime may be offered. Students are also encouraged to apply and Amazon will try to work around your school schedule.
However, you may be expected to work holidays. Amazon provides benefits to employees (even part-time employees sometimes), career training and advancement opportunities, and this can be the perfect role if you’re looking for consistent work and to increase your experience level.
8. Live Chat Agent for ECS Virtual Support LLC
ECS Virtual Support provides virtual customer support opportunities to people looking for remote customer service and text chat operator jobs from home.
ESC Virtual Support, LLC is not an employer, but rather a third-party company that can hire you as a contractor to provide professional customer support services from your home.
You will be responsible for answering inbound phone calls or video calls as well as communicating via live chat to help assist people with their customer-related questions and provide support.
All you need is a computer, internet, and quiet space to work during the day. You will also receive training and any necessary certifications you need if you’re hired.
ESC virtual support allows you to work a flexible schedule by selecting day or evening shift hours to fit your schedule and preferences.
Most positions are full-time and you’ll need to be at least 18 years old and reside in the United States (some U.S. states are excluded).
9. Customer Service or Social Media Services for ModSquad
Since 2007, Mod Squad has provided social media and customer support. Some of the main duties of the company are chatting with customers over social media, managing online communities, and moderating forums.
ModSquad won the 2021 bronze Stevie Winner as one of the top contact centers or customer service outsourcing companies. This is a coveted award in sales and customer service.
Mod Squad works with a variety of clients including the entertainment, e-commerce, and gaming industries. ModSquad is full of people of all different situations.
Some of Mod Squad’s clients include the NFL, US State Department, Warner Bros, and Harper Collins. The application process is simple and applicants typically hear back within 72 hours.
You can work from home as a chat moderator, on your own schedule. Globally, there are over 10,000 + mods just like you working for the platform.
Students, part-time, full-time, stay-at-home mothers and more are all encouraged to apply. Payments are made monthly for members of the ModSquad.
10. Chat Host for SiteStaff Chat
If you have great grammar, spelling, and punctuation skills, you can apply for one of the online chat jobs offered by SiteStaff Chat. Chat agents are expected to type between 65-75 wpm.
You’ll also be required to multitask and sometimes carry 3-4 conversations simultaneously. They are not always hiring, but it’s best to apply by emailing your resume to email@example.com.
They’re always accepting applications to become part of their team. SiteStaff chat agents work remotely, but still rely on each other for coaching, guidance, and assistance.
They want agents who care about the people they’ll be talking to, and want them to make a difference in those customers’ lives. The goal of these agents is to help establish great leads for clients and help build or keep those relationships.
Applicants who are bilingual or have a customer service background have a better chance of being hired on. Some of the industries you’ll be helping out in are medical, finance, law, and senior living.
If you happen to live in the Denver area, they are looking to add a few agents to their home office team. If that’s something you’d like to pair with your flexible at home schedule you can highlight that on the email you submit with your application.
11. Customer Care Agent for LiveWorld
Starting at $8-$10 per hour LiveWorld agents interact with customers, respond to queries, and monitor social media posts. On the application, there’s a section dedicated to adding customer service or moderation experience.
There’s also a portion of the application to include personal social media accounts, but it’s not required to fill it out. Payments are available every 2 weeks either by direct deposit or check in the mail. Like other chat agent openings being bilingual can help you get on board.
Agents will have to know the line of being courteous and conversational in their dialogue, but also make decisions according to company guidelines.
Like most positions like this one offered by LiveWorld quality grammar and punctuation is required along with strong quick skills on the keyboard.
Online chat jobs typically have an age requirement and LiveWorld is no different. Applicants must be 18-years or older. Also, it would help to have 2-3 years of online engagement, moderation or customer service. A college degree or equivalent is preferred.
12. Customer Support Agent for Operadorchat
According to Operadorchat, their $0.35 per message payout is one of the best in the industry. In order to set virtual chat agents apart and deliver quality customer service, Operadorchat assigns everyone a personal tutor.
These tutors can help out with any questions new team members may have. Questions can be answered through Skye or the tutor’s personal email account.
Applications with Operadorchat are a little more basic than some of the other ones on this list. They get straight to the point and don’t go as in-depth as other platforms.
No experience is necessary. Guidance or training will be provided from the start. You’ll have the freedom to work whatever schedule works for you. Full or part-time positions are available. Fluent in English is preferred.
Who Should Become a Live Chat Operator?
Live chat operator jobs from home are definitely worth looking into especially if you’re interested in working remotely. While you may need phone access at home, many jobs offer online chat options and customers might even prefer this.
You just need to be able to help people solve their issues and answer questions in an efficient way.
It also helps to be a fast typer, good listener, and be able to follow directions. Text chat operator jobs from home may not pay much to start, but these jobs can provide you with consistent work and part-time income.
If you’re going to work with a company like Apple or Amazon, you may be able to land full-time work and even benefits.
Have you ever considered online chat jobs before? Why or why not?